Most US orders will be shipped from our US warehouse, located in Lasvegas, USA (some products with no stock in the US warehouse will be shipped out from China)
Orders outside the US will be shipped from China
Depending on which shipping option you chose, the estimated delivery times for our shipping options are as follows:
USPS: 5-15 business days from despatch
E-POST: 15-20 business days from despatch
DHL / FEDEX: 2-7 business days from despatch
APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.
Note: If your country does not show at checkout, MKG service are unable to accept payment from or ship to your country so far
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. MKG service will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
Under some special circumstance, MKG will resend your order if your shipping info has no updates after 60 calendar days from the payment. Please understand these errors are out of our control.
If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery.
1. All replacement shipments and warranty shipments are shipped from China
2.All replacement shipments and warranty shipments are shipped using E-post as a default
Have more questions or concerns? Please contract us
3.Please kindly know that the delivery of E-POST will take about 45-60 days. If you want a faster shipping, you need to pay for the extra shipping fee of DHL/Fedex.
All duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. We are not responsible for any packages that are seized or stop by the authorities, or any fees that are required for international duties.
All buyers must be aware of the importation laws for their country, we are not responsible for any items or packages that are stopped and/or seized by any appropriate jurisdiction and/or authority. Please contact your local government health agency for more information on prohibited items.
PRODUCT AND STOCK
Do not overfill the device.
Check if the sealing ring is broken. If so, change to another sealing ring if you have another one.
If you open the top filling cap without closing the bottom air inflow holes, you may cause a juice leakage. So please close the bottom air inflow holes before you open the top cap and refill, then put back the top cap and turn the tank upside down for 10 seconds. Now open the air inflow holes and you are good to go!
Thank you for purchasing MKG products. Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How?
2. Please provide the security code of the product.
3. Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above. Contact Email: [email protected]
1. Any used accessories may not be refunded or returned.
2. Normally, we ship your orders within 12 Days from receiving the payment of the orders, so at any time before your order is shipped and you want a cancellation of your order, we will refund all the money, excluding the transaction fees caused.
3. In case your order is shipped before you want a cancellation, please wait until the package is returned completely and safely to MKG, then we will refund you your money deducting all the transaction fees, shipping costs or any other fees caused during the process.
4. If there is any fault caused by MKG, we will give a full refund.
Warranty :6months for battery and charger, 3 months for atomizer.
Certificate: CE, ROSH, ISO9001, FCC, PSE.MSDS.TPD
1-2 working days for sample.
3-7 working days for general package & model mass production.
7-15 working days for OEM/ODM after your sample confirmation.
MOQ:3pcs for sample, 1000pcs for OEM.5000pcs for ODM
product technical issues
E-cigarette is a kind of atomizer powered by rechargeable lithium polymer battery, which is powered by heating the electronic liquid in the “smoke bomb” with propylene glycol (PG), vegetable glycerin (VG), spices or nicotine.
Electronic cigarettes doesn’t need to burn and will only create “steam”.
It won’t produce smoke, secondhand smoke and third-hand smoke. There is no tar and carbon monoxide.
It makes some people believe that education is a potential nicotine replacement.
VAPE has the same appearance, vapor, taste and feeling as cigarettes.
1. Oil leakage
Reason: The injection way of e-liquid is not correct; the e-liquid is too thin.
2. Suck the e-liquid into the mouth
Reason: The resistance is too small; the inlet hole is too large; cotton is soaked in e-liquid for too long time.
Solution: Make the resistance bigger; make the inlet hole smaller to allow the atomizer insulated from the air, leaving the atomizer in a closed space.
Advice: shake the atomizer; take a few more breath; don’t fill oil fully and suck hardly.
3. Burning taste
Reason: The amount of e-juice that enters the heating coil is less than the amount of e-liquid which you smoke; Other impurities of e-liquid will be attached to the atomizer; The resistance is too large; the filling oil hole is too small.
Total reason: The not enough e-liquid supplied to the heating coil.
4. No vapor producing by the atomizer
Reason: It is relevant with the size of the resistance, the battery capacity, and the amount of filling oil injection. The smaller the resistance, the bigger the vapor.
1. Refueling too fast or too full (problems that newcomers are most likely to make) Some novice friends are too eager to run the core, quickly add too much smoke, so that the atomization core is too saturated or some of the smoke oil is not absorbed by the atomizing core and enter the base. If the fuel is too full, oil leakage will occur.
Solution: Try not to add too much when refueling! Generally, it can’t exceed 2/3 of the oil storage bin. Add as much as possible, add a little less each time, and then add it after the pumping. Don’t save time and add too much. This is determined by the structure and working principle of the atomizer. The oil in the oil storage tank penetrates into the atomizing core through the small hole of the atomizer, and then the atomizing core energizes and heats the infiltrated smoke oil, and the smoke oil is heated to become smoke from the cigarette holder. If the addition is too full, the air pressure in the atomization chamber is small, and there is a lot of smoke oil penetrating into the atomization core under the action of gravity, so it is easy to flow out from the mouthpiece or suck into the mouth.
2.The wrong way to use many friends will habitually breathe a sigh of relief when using it. This is not true. First of all, the structure of the finished oil storage atomizer and the drip atomizer is not the same. The blown air of the finished atomizer for a long time will cause the oil spot of the oil to be blown into the base at the same time, plus a long time. The accumulated condensate causes oil leakage.
Solution: Try not to blow into the mouthpiece. If you feel the watery sound when you smoke the cigarette, it means that there is condensate water on the inner wall of the flue. At this time, the mouthpiece is squatting down a few times. Yes, blowing in is not a solution.
3. The atomizer seal ring is lost or damaged. The sealant is the easiest to lose or break the nebulizer during use. If the sealing ring that the atomizing core contacts the base is lost or damaged, oil leakage may also occur.
Solution: When unscrewing the atomizer, the action should be light, so try not to touch the sealing rubber ring. If you accidentally get the sealant ring down, carefully install it and tighten it after adding the oil. If it is lost or damaged, replace it with a new nebulizer. (The sealing apron on the old atomizer can be removed for use)
4, the atomizer connection thread is not tightened The atomizer refueling portion and the combination with the battery rod are connected by a sealing rubber ring and a thread. If the thread is not tightened and the sealing ring is not squeezed, it will not seal, causing the fumes to penetrate from the mouthpiece or the joint with the battery rod.
Solution: After the thread is tightened, tighten it with a little more force until it can no longer be screwed, making sure that the threads are all tightened.
5, the wrong way of use and the intensity of smoking is too strong or too fast, causing smoke oil inhalation I often hear that many newcomers who are new to e-cigarette complain that smoking oil is very painful in their mouths. It is suspected that the quality of e-cigarettes is a problem. In fact, this is a big reason for the lack of understanding of the use of electronic cigarettes. In this case, except for a few who are indeed quality problems, most of them are caused by excessive smoking and excessive speed. E-cigarettes are not like real cigarettes. The bigger the smoking, the faster the burning, the greater the amount of smoke, but the longer the smoking time, the greater the smoke.
Solution: When smoking electronic cigarettes, do not put the cigarette holder upside down and suck, but the cigarette holder is inclined upwards by 45 degrees. Do not suck or suck quickly during the suction process, and maintain a steady and appropriate force. Because the e-cigarette does not need to be burned, it only needs to be sucked to ensure that the atomized smoke can be sucked into the mouth (you can take longer to suck the mouth). If the suction force is too fast, it is easy to suck the condensate from the flue or the smoke that has not been atomized into the mouth.
6, long-term placement The smoke in the atomizer is left unused for a long time, which can also cause oil leakage. Because most of the finished atomizers are of negative pressure type oil guiding structure, the internal pressure of the atomizer will always exist for a long time, and the oil will be continuously guided. The excessive accumulation of the smoked oil of the atomizing core will penetrate into the base and cause leakage. oil.
Solution: Add smoke oil as much as possible according to your own usage, make sure that the oil added on the day can be pumped out on the same day. If it needs to be placed for a long time, unscrew the atomizer and pull out the smoke oil inside. In addition, the occasional inhalation of smoke oil in the mouthpiece is not a phenomenon of oil leakage. This is generally a water droplet formed by the accumulation of “atomized steam”. As mentioned above, the solution is to remove the remaining liquid from the mouthpiece and then use a paper towel to twist the rope into the rope and wipe it dry.
The answer is yes, of course, you can try not to suck if you don’t suck.
First of all, if you feel chest tightness, it is recommended to stop smoking e-cigarettes for health reasons and observe the situation.
Secondly, check if there is any problem with your own smoke oil. Do not use inferior smoke oil.
Thirdly,check whether this is a smoking cessation syndrome. Some people will have some symptoms such as physical weakness and chest tightness after quitting smoking.
Finally, because the electronic cigarette contains glycerin, it will absorb water and dry easily, so drink enough water.
The biggest difference between e-cigarettes and ordinary cigarettes is that e-cigarettes can still swallow and squirt without igniting, and do not produce tar, carbon monoxide and other harmful gases and heavy metals like cigarettes. The main point to e-cigarettes is that the quality of smoke oil. Make sure not to buy poor quality e-cigarette device or smoke oil.
The main components of e-cigarette oil are water, propylene glycol (PG), vegetable glycerin (VG), nicotine and food-grade flavors, which do not produce second-hand smoke. Propylene glycol is not only a legal skin care moisturizer and antibacterial agent, but also a legal food additive.
The US Food and Drug Administration (FDA) also approves the use of propylene glycol as a food additive. Vegetable glycerin is also extracted from plants.
As for nicotine, everyone knows that cigarettes are also nicotine-containing, and the content of nicotine in e-cigarettes is optional, mainly 0Mg/L (excluding nicotine), 6Mg/L, 12Mg/L, 18Mg/L, 24Mg. /L, 36Mg/L. E-cigarettes are less harmful than ordinary cigarettes, but it is certainly not realistic to say that there is no harm at all.
MKG are a fast growing enterprise specializing in e-cigarette. We have our R&D department, we manufacture our products, and we do our marketing and Brand.
MKG always adhere to the concept of environmental protection, health and innovation, and we will create a valuable brand to serve users
Welcome to visit our company.
“Quality is the cornerstone of the brand.” MKG vape attach great importance to quality control from the beginning to the end. MKG are very confident in the quality of our goods. Regarding our products, we enjoy good user experience in the market. We can provide you with samples, let you test our products, and get your sincere review
The most important thing to say in e-cigarettes is absolutely smoke oil. Smoke oils could have many different flavors.
One component in the cigarette is vegetable glycerin (also known as VG). The vegetable glycerin in e-cigarette is generally extracted from plant material which is edible. The main role of glycerol in tobacco oil is to increase the amount of smoke that smoke oil can produce, and the higher the proportion of glycerin in the smoke oil, the more intense the smoke produced after heating. If you want to exhale a very big mouth of smoke, it is okay to use pure 100% glycerin directly. In that case, the smoke oil will have no other taste than the original sweetness of glycerin.
Another component is propylene glycol (also known as PG), which is a common drug and food additive. It has hygroscopicity, slightly sweetness, colorless and odorless, transparent liquid, of good fluidity. As one of the basic components of electronic cigarette oil, PG is mainly used as a carrier of flavor to enhance the taste. It will generate a small amount of mist after heating and a certain sense of throat.
A third component is nicotine.The pencentage could be 0 or above. It absorbs carbon monoxide tar in cigarettes. It is harmless in itself, and nicotine can even be used to treat depression. So what is really harmful in cigarettes is not nicotine, but because of the temptation of nicotine, which leads to the extraction of other substances.
There are also some other ingredients in e-cigarettes, such as flavor, distilled water, deionized water.
By investigating the monitoring heart rate, user-satisfied satisfaction, and measuring plasma nicotine levels in the test participants, it was found that some nicotine-containing preparations containing organic acids evaporate to produce nicotine equivalent to cigarettes.
In addition, these formulations improve nicotine stability (longer shelf life) and reduce the damage to the throat caused by free nicotine used by vaper (feeling milder).
That’s why some people believe that nicotine salt is more useful for people who quit smoking, because nicotine has a greater effect on smokers, and when smokers turn to Vaping, they are more satisfied.
One such formulation is nicotine benzoate, which is formed by the addition of benzoic acid to nicotine. This is also the most commonly used nicotine salt formula in the US’s popular small smoke equipment.
Nicotine salt has become the main trend recently. More and more smoke oil manufacturers are making use of nicotine salt.
Nicotine is naturally contained in tobacco leaves in the form of salt, but this particular salt is not suitable for evaporation in vape.
In the late 1950s and early 1960s, tobacco companies began to add ammonia or diammonium phosphate to tobacco to improve the taste of cigarettes.
This produces a nicotine “free base” form that allows for faster inhalation of blood during smoking, making smokers more satisfied. Then it dominated the tobacco market for decades.
To separate nicotine from tobacco leaves, it is first converted to its free base form and then extracted using a solvent.
This free radical nicotine is most commonly used for atomization in Vape, but the nicotine absorption rate is lower compared to cigarettes. This may
be due to the larger size of the vapor particles compared to tobacco particles, resulting in inability to penetrate deep into the lungs.